Program Procedures

During the Program

Table of Contents

In this section you will find guidelines and downloadable files related to procedures and events that take place during the program, from the opening to before the final exam.


Students will find a syllabus for each one of the courses that make up their programs on Blackboard Ultra. The syllabus contains information about the course’s objectives, content, evaluation criteria, type of session and bibliography, as well as a short biography of the professor.

Professors are responsible for preparing one syllabus for each one of their courses. The following procedure needs to be followed in order to review syllabi and detect potential conflicts:

  1. The Publishing department defines the dates, in coordination with the Planning department, on which syllabi must be uploaded by the professors. The Publishing department sends out syllabus request/reminder/deadline notifications to the professor accordingly.
  2. The Program Operations team is in charge of following up with professors once the deadline for their syllabi has expired.
  3. The professors upload the syllabi and then click on the “Send to Program Management” button.
  4. In a first instance, the syllabi are then validated by Course Coordinators to review the academic content.
  5. After the Coordinator’s validation, the Program Operations team reviews the following:
    • The distribution of the evaluation criteria (individual and group work, according to established criteria ranges).
    • If the information of the sessions is complete.
    • If the types of sessions are correct and the established percentage of asynchronous and synchronous sessions is met.
    • If there are required materials.
    • If there are any collisions. In case there are conflicts, the Program Operations team will inform the professor in charge, who will decide what to do.
  6. Once the Program Operations team has approved the syllabus, it is received by the Publishing department, that will order any required materials.
  7. The syllabus is then published and it cannot be modified.

The contact email for all syllabus-related matters is

Process overview

Psychological Support

The Master programs students of IE Business School also have the support of the organisation Sinews to give advice to students who require psychological attention or educational adaptations. Program Management teams can request services from Sinews in three instances: psychological assistance, fit/not fit and functional diversity.

Initial Support Session

Master’s program students can request psychological support from Sinews.

The Program Operations team manages this process via the mailbox and centralizes the communication with Sinews.

Students can benefit from a free initial session (the first psychology session costs 75€, to be charged to the program) and, if the professional’s recommendation is to commence therapy, the student can decide if they wish to continue in the center or choose another.

The following information should be available on student-facing sites:

  1. Master students have the support of the organisation “Sinews Therapy Institute” to give advice to students who require psychological attention.
  2. Students interested in receiving a free initial session should request it through this mail:
  3. All student information will be handled confidentially.
  4. The first session at SINEWS is covered by IE, follow-up sessions would have to be paid for by the student.


  • The student writes to expressing interest in receiving counseling.
  • The student must sign the consent form (below) to allow information to be shared with third parties, should a situation arise that poses a risk.
  • Program Operations then sends this form to Sinews and informs the student’s Program Director about it.
  • Program Operations contacts Sinews and gives them the student’s e-mail for them to coordinate the first session with the student. In case the student prefers to contact the center directly they can do so through the number 917-001-979 or e-mail:
  • IMPORTANT: when calling Sinews, students must identify themselves as students of an IE Master’s program (without having to indicate the specific program).
  • Once the first session has been completed, Sinews Administration Team ( will send the invoice to

Sinews will not inform Program Management about what was discussed with the student unless the professional assesses that there is a risk to the student or to others due to their mental state (which is the only situation in which the confidentiality commitment can be broken legally). In this situation, the professional will refer the student for a psychiatric evaluation to assess whether or not the student is able to continue with the program (FIT / NOT FIT situation).

In the downloadable you can find the Internal Emergency Communication Protocols both for undergraduate students and for graduate students.

Counseling services and functional diversity - special education needs


IE University offers one-on-one counseling services to its student community. Undergraduate and Graduate students have access to different models of in-person or online psychological support.

In the downloadable section you can find the Internal Emergency Communication Protocols both for undergraduate students and for graduate students.

Counseling Services for Master Students

On the commitment to the emotional well-being of IE students, iFeel has been chosen by IE as the leading platform for emotional support to make the students mental health one of the top priorities. Through it students will be able to:

  • Encourage their self-care by monitoring their emotional state every day.
  • Make use of the unlimited support chat with professional therapists to clarify certain doubts that concern them.
  • Access to video sessions with licensed psychologists, starting their online therapy in a comfortable and simple way in less than 48 hours.

This service is completely confidential and free for IE Master students.

To register students must complete this form using their email

Counseling Services for Undergraduate Students

IEU Counseling belongs to IE University’s Office of the Vice-Rector of Student Affairs and offers services that look after our undergraduate students’ mental health and well-being. They provide prevention-based group activities, events and individualized interventions that address undergraduate students’ psycho-social and emotional needs.

The services they provide are:

Psychological Support

IE University offers two modalities of counseling: Guidance Counseling and Mental Health Counseling. Please, click here to see the table that explains the differences between the two.

Students need to click here to contact IEU Counseling.

Psychiatric Emergency Hotline

IE University has a professional 24/7 hotline in English/Spanish for individuals experiencing a psychiatric crisis or whose lives are at risk.

If a student is experiencing active suicidal ideation, a panic attack, or suffered sexual aggression, they can call for immediate assistance.

They can also call for guidance If they are with a friend, a classmate, or a student who is experiencing a psychotic break, suicidal ideation, or a panic attack.

The number is (+34) 619 27 01 48 and it is not operative during the months of July and August.


For Undergraduate and Master Students

Students who have a recognized educational (special) need or who think they may have one, can request exam adaptations.

For Undergraduate Students

IE University offers special accommodations for students with special educational needs (SEN) who have been formally diagnosed by a healthcare professional in Spain or their home countries. SEN comprises learning disorders, cognitive and emotional difficulties, and sensory and physical disabilities that hinder a student’s learning and academic performance.

The accommodations offered by IE are for:

  • Specific learning disorder with impairment in reading (Dyslexia)
  • Specific learning disorder with impairment in writing (Dysgraphia / Dysorthography)
  • Specific learning disorder with impairment in Mathematics (Dyscalculia)
  • Attention deficit / Hyperactivity disorder (ADD / ADHD)
  • Motor disorders (Dyspraxia & others)
  • Non-verbal learning disorder (affects perception, orientation, spatial organization)
  • Hearing impairment
  • Visual impairment
  • Communication disorder (affects verbal comprehension and expression)
  • Emotional difficulties

To request special accommodations, IE University students fill out a confidential online form by indicating their medical conditions and uploading the relevant documents. If the originals are not in English or Spanish, they need to be officially translated into these languages by a certified or sworn translator prior to their submission.

Students will receive more information if they write to:

The steps for students to request special accomodations can be found here.

The procedure for the students is as follows:

Counceling services

For Master Students

The process is managed by IE Special Education Needs Department via the mailbox

The process that is to be followed varies according to the situation:

Disability Recognised by a Previous Medical Report

  1. Complete the Special Educational Needs Online Questionnaire.
  2. The Special Educational Needs Coordinator (SENCO) of Sinews will contact the student to assess their situation and will offer them an appointment to evaluate their situation. The student must present a valid medical report (including the physician’s name and registration number, as well as an approved translation to Spanish or English, if needed) that certifies the disability.
  3. After the appointment, Sinews will upload the resolution directly to a sharepoint to provide a summary of the student’s situation and informs the Program Director (with in CC) of the relevant adaptations to be made.
  4. Once the summary has been obtained, the Program Director will inform the professors so that they can apply the relevant adaptations (see the “List of Special Adaptations”).
  5. It is important to start the process in advance because the assessment can take approximately 4 weeks depending on the case (and especially in cases of first assessment).

Known Disability Without a Previous Medical Report / First Assessment

If the student indicates that he/she was diagnosed with a disability but do not have a valid medical report, or if he/she asks for a first assessment, this process will have to be completed:

  1. Compile all the documents that could serve as a support to demonstrate the disability (and/or the diagnosis in the case of a disability that has already been identified in the past).
  2. Complete the Special Educational Needs Online Questionnaire.
  3. The Sinews SENCO will contact the student to assess their situation.
    SENCO contact: Valeria Ávila Martí or Sara Hermida Barasoain
    Educational Psychologist – Learning Support Specialist
    91 700 19 79
  4. After the appointment, Sinews will either indicate if additional documentation/assessments is needed or they will send the assessment report directly with the respective Program Management team (with in CC).
  5. Once the report has been received, the Program Director will inform the professors so that they can apply the relevant adaptations according to the table (see the “List of Special Adaptations”).


Assessment of Capacity to Continue with Studies

In the event that a student is displaying behaviour that may affect the welfare of the community, that may result in a risk to their own safety or to the safety of their peers, or it is suspected that they are unable to meet the academic requirements due to an altered mental state, the Program Director may request that Sinews completes an evaluation of the student.

Similarly, if during a session of psychological support, a Sinews professional assesses that the student is in need of a psychiatric evaluation, the student may be referred to said professional.

The management team reserves the right to decide whether or not the student can continue with the program based on this mandatory evaluation.


  1. The student must sign the “Patient Information Release Authorization” to share information between IE and the psychiatrist who will perform the assessment.
  2. Program Management sends the consent form to Sinews ( and contacts the psychiatrist to explain the reason why the evaluation is required (either through the same e-mail or by phone: 917-001-979).
  3. Program Management provides the student with Sinews contact details so that he/she can contact the center and request a first session (to be charged to the program) – either by e-mail ( or by phone (917-001-979).
  4. The psychiatrist will produce a report that will provide both the Program Director and the student with a conclusion regarding the feasibility of the student’s ability to remain in the program as well as the support he/she will need to receive (both if he/she were to continue or to leave the program temporarily or permanently).
  5. If the psychiatrist deems that the student cannot continue in the program, the procedure indicated in the withdrawal protocol will be applied.
  6. If the withdrawal is for a reason that is considered reversible, the psychiatrist will stipulate the need for a re-evaluation, by the same professional, prior to the student’s readmission.

Online Grading Platform

Professors need to upload their grades to the grading platform to be validated by Program Operations.

The guidelines for the platform can be found below (staff/faculty).


  1. The platform automatically sends a reminder and deadline notification to the professor according to the course end date introduced in Atenea. The Program Operations team is in charge of following up with professors once the deadline for their grades has expired.
  2. The professor uploads the grades to the platform. The grading criteria from syllabus and work groups introduced in Atenea get imported to the platform, so the professor only needs to input the partial grades of each student. Alternatively, the professor can download the grades template for their course, complete it offline and then upload it to the platform.
  3. The professor indicates the date/time for the review session and then submits the grades.
  4. The platform automatically calculates the final literal grades according to the curve (if applies), including the Fail grade (if applies).
  5. The Program Operations team reviews the grades according to the established criteria and rejects/validates them accordingly.
  6. The Program Operations team sets up the review session and publishes an announcement on Blackboard Ultra for students.
  7. If there is a Fail grade, the Program Operations Team sends an email to the professor – CCs EXP team, so they (EXP team) can inform the student and organize the reassessment exam. The EXP team communicates the final grade to the Program Operations Team, who in turn changes the grade in Atenea.
  8. The contact email for all grade-related matters is

Grading-Related Procedures

This section includes the description of processes related to grading from an operational point of view. These processes include the Online Grading System as well as instructions to follow for Dual Degrees or in case of an intake deferral.

Deferred Students

The guide “Handbook for the Transfer of Grades and Credits – Deferred Students” (that can be found in the “Download Forms” area below) includes instructions on how to proceed when we need to transfer a student’s grades and credits from an intake to another one in case of the deferral of an intake.

Official Grades Transcript

The guide “Official Grades Transcript” (available in the “Download Forms” area below) offers a description of the steps to download the grades transcript for official programs.

Dual Degrees GPA Calculation

The scope of the guide “Handbook for the Credit Transfer – Dual Degrees” (that can be found in the “Download Forms” area below) is to describe the steps that need to be followed, so that equivalent courses belonging to two different Masters can be recognized and the credits transferred from Master I to Master II in cases of Dual Degrees.

Exchanges, GIW, Internships, Electives

Depending on the program, students have the possibility to customize their experience by selecting one or more of the following options:

Long Exchanges

International MBA, MIM students in the Strategic Management Track, and MIF students may complete a portion of their program by taking electives-style courses at one of IE Business School’s exchange partner schools.

  • In the case of the IMBA, students may go on exchange during the Lab and Electives Terms (both in the 11- and 15-month formats).
  • MIM Strategic Management Track and MIF students may go on exchange during their Electives Terms.

(Additionally, and not for credit to date, non-Strategic Management Track students from the MIM may apply for a post-graduation exchange that does not form part of their official MIM degree).

The number of exchange slots available at each partner school is predetermined (typically 1-2 slots per confirmed school), and the selection of schools varies each term. Exchange terms are typically Fall (approximately September to December) or Spring (approximately January to May or April to June, depending on the program).

Students receive general information about this opportunity during the admission process. In some cases, this helps students decide in which intake they wish to start their program.

Students receive many more details about the upcoming Long Exchange application process and options at the beginning of their program through an Information Session given by the Program Experience Innovation (PXI) Office. PXI works closely with each Program Experience team throughout the application and assignment process, spearheading the communication with both students and partner institutions.

Students are eligible to apply for a Long Exchange if they meet the following criteria:

  • The student’s GPA for the following terms is 3,33 or above (no exceptions can be made):
    • IMBA: Block 1, Term I
    • MIM: Term I
    • MIF: Term I
  • The student has no ethics cases or violations.

Any other host school-specific requirements are communicated directly to the students.

Once eligible students have completed the application process and PXI has made the corresponding exchange assignments, the following takes place for students who have been assigned an exchange slot:

  • PXI nominates the students to their respective host partner institutions.
  • Partner institutions communicate directly with the students to begin overall registration and course enrollment.
  • Students are responsible for following PXI’s instructions to develop and submit a Learning Agreement, which outlines the study plan for the exchange and includes syllabi, through IE’s online platform.
  • PXI reviews and approves students’ Learning Agreements, contingent on:
    • Courses being business-related.
    • Courses do not have significant content overlap with previous courses from the IE program, especially Core Term content.
    • Meeting the number of contact hours required for the IE program’s exchange term.
    • Courses have an alphanumeric grading structure (no Pass/Fail).
    • Syllabi being submitted to PXI.
  • PXI sends approved Learning Agreement course information to OPS to be entered into Atenea.
  • PXI receives all transcripts at the end of the exchange, converts the corresponding grades and credits, and sends the results to OPS to publish for the student’s transcript.
  • PXI notifies the corresponding PX team that the Long Exchange student’s grades are ready.
  • PX emits the transcript and notifies Registrar that the diploma may be sent to the student.
  • PXI also completes the required ANECA documentation, “Plantilla ResoluciĂłn Reconocimiento de CrĂ©ditos”, in accordance with “Electives and Credit Transfers”.

Graduation procedures and availability of distinctions for outgoing Long Exchange students vary according to each IE program. PXI works closely with each PX to ensure each collective is included as appropriate.

Short Exchanges

Depending on the Business School program, students may have the opportunity to request to participate in a short exchange with a partner school, either through direct exchanges of groups of students (examples: Singapore Management University in IMBA or Frankfurt School of Finance and Management with MIF) or through a Global Network Week, offered through the Global Network of Advanced Management (GNAM), available for a determined number of students from certain intakes of Executive MBA students in June and IMBA students in October.

Participation in these short exchanges is typically run through the Electives bidding process, although PXI provides guidance to students regarding exchange content and details for students’ consideration.

PXI hosts groups of incoming students from the same exchange partner schools during the corresponding program; degree-seeking students do not take classes with them but may be invited to join in a networking or other social event.


Full-time programs’ students are eligible for an internship. IMBA program offers students the possibility to select a curricular internship during the LAB/TRACK period. Click here to find more information for IMBA internships.

For MIM program the information regarding internships can be found here.

You can click here for more information regarding MIF program internships.


MIM, MDBI, GOMBA, EMBA, MDGA, MSMC, MDCB, MCXI, MRCB and TDHR students have the possibility to participate in a one-week-long international experience.  There is a limited number of places for each destination, so each year the destinations and available spots are published well in advance.

All the activities reflected in the trip’s agenda, including transfers to company visits, lunches, and one networking cocktail event with alumni are included in the program price. Socio-cultural and networking activities are included as well. However, students are responsible for paying for their own transportation from their home country, accommodation, medical insurance, and all extra and personal expenses they incur (internet, telephone, cafeteria, etc.).

Students selected for this international experience are required to sign a “Letter of Commitment” in order to confirm their participation.

Students enrolled in Spanish tracks are required to validate their English level in order to be able to participate.

GOMBA, EMBA, MIM and MDBI: This is a voluntary, non-for-credit experience.


IMBA, GOMBA, EMBA, MIM, MIF, MBD and BBA students have the possibility to customize their programs by selecting a series of elective courses.

All the elective courses taken by students have to be reflected in the system and in the official transcript according to the document Electives and Credit Transfers, except MIF which is not an official program.

English Requirement

IE Business School demands a minimum level of English from its students of programs in Spanish and stipulates that they must provide proof of an acceptable level of fluency in English in order to qualify for these titles. The intention is to make sure that the students have at least a reasonable base on which they can build a level that will help them face fierce competition when they begin to search for work.

Certain official exams and minimum scores will be accepted as proof of an acceptable level of English and may be presented either at the beginning of or during the course (visit for more information).

Any student that fails to fulfil this requirement before the end of their program will have 18 months after the completion of the program to present the mentioned documents. If after the 18 months this requirement has not been completed the student can present at any later point other documents which are mentioned in the English Requirement site.

Download Forms
Counseling services and functional diversity - special education needs Documentation
Online Grading Platform Documentation
Grading-Related Procedures Documentation
Exchanges, GIW, Internships, Electives Documentation

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